Meet Markel Bikers

We could tell you all day about the benefits of insuring your motorcycle with Markel, but we figured you'd rather hear from some our customers - people just like you who just want to protect their time on the road. Here is a sampling of the many customer comments we've received recently.
 

"Having just recently had a claim professionally, courteously, and promptly processed by one of your claims representatives, Dan Madsen, I feel compelled to compliment him and congratulate you for exceeding my expectations..." Read the complete letter
-Jim Salsbury
 

“Best Price I could find, excellent service & simple.”
– Dennis K.

“You were recommended by a good friend, who is also a motorcyclist. I was very happy to deal with you especially on the motorcycle.”
– Steven B.

“I was really glad my cousin told me about you, I saved over half of what I was paying for my bike insurance.”
– Donald B.

“My first phone call was to State Farm. I have been insured with them for 28 years. Their application for my deductions was a high premium of $497.00. Your premium is half. Very Happy.”
– John H.
 
“Thanks for getting me back on two wheels, I'm installing a deer alert on my bike as well.”
– Gilbert  H. "Axle"

“I am very pleased with Markel Insurance Co. and with the service I have received from your agents and claims reps. I just insured another motorcycle with your company and Kristen was very helpful, professional, and courteous. These are the reasons I choose a company that has these qualities and traits. Besides, your rates aren't bad either. Thanks for what you do.”                                           
– Bill L.

P.S.  I went down on a 2009 Goldwing four weeks ago, and had to make a claim with you. I am thoroughly impressed with the service and attention I received.  Please let all who processed this claim along with the adjuster know what a good job was done.

“I just wanted to write a quick note and let you know how great the level of service from Gay was. She saved me a ton of money on my premium and was quick to process my request to boot! I am a deployed Solider in the Army and thought it would be painful to set up my policy, but she made it so easy. Just wanted to say thanks and let you know how pleasurable an experience it was for me.”
– Andrew M.

“I recently purchased a second motorcycle and added it to my policy. The process took no more than three minutes by phone, handled by a very polite and friendly young lady. I have recommended Markel to many friends over the years, and my son now insures through you. It has been a very satisfying relationship for the past 12 years.”
– Charlie & Nancy V.

"Wanted to let you know how pleased I was with the service Kristin gave me when shopping for a new company for my motorcycle insurance. She was friendly and knowledgeable. She promised me I would be emailed a copy of my new insurance, and in less than five minutes there it was in my email box. She handled all of my questions and quickly got me what I needed – a new insurance company. She is a gem!"
– Judie N.

“Your customer service was the best I have experienced. I got a "live" person very quickly and they were very knowledgeable.”
– Glenda M.

“I am a 67-year-old Vietnam Veteran. I went to my friend's home to get this number and forgot my hearing aid. He dialed the number for me, the lady I talked to was very courteous and understanding, she gave me more insurance for about half the price of my previous insurer, and that was a lot of help.”
– David M.

“Thank you for making it easy and not confusing.”
– Lonnie L.

“Very pleasantly surprised at the speed of response to my claim.”
– Janetta W.
 
“Dan, good man on the ball kind of guy.  Thanks.”
– Mike G.

“The personnel at Markel have made buying my policy fast and easy. With and educated and professional staff, year after year, Its Markel for me…”
– William S.

“Great Service, very fast, no hassles. 100% Satisfied, will recommend you to others, highly.”
– Jonathon S.

“A pleasure to deal with. Courteous and helpful.”
– Elvin H.

“I was very pleased and impressed with the service I received from both Julie and Stephanie, you are truly an asset to the company.”
– Don B.

“I just wanted to express my high level of satisfaction with the customer service from Miss. S. She was very responsive and cordial. If all customer service reps were more like her, life would be a lot easier!”
– Ehrin P.

“It's nice to do business with a company that doesn't make you jump through hoops to get a claim handled.”
– Dave L. & Diane E.

“Matt was extremely helpful & professional.”
– Martin R.

“Great price, saved $250.00 plus.”
– Rebecca R.

“Just wanted to let you know that it's been a long time since a company had people that were as helpful and pleasant as Diandra. She was most helpful and knew how to answer my question.”
– Dave M.

“I would like to thank you for having such OUTSTANDING people! I dealt with Stephanie and she went above and beyond for me. Answering emails and making sure that I was satisfied with my questions!!! It's nice to have someone that will do that for their customers! Thanks again!!”
– Roger S.

“Very explanatory - business like - patient with questions.”
– William C.

“Just wanted to let you know that Kristen did a great job in quoting a rate for a new customer. Her high level of competence and professionalism was evident. She has emailed me the information and I will review and make a decision.”
– Nello T.

“Extremely pleased.”
– Bill C.

“Totally professional in handling this claim - thorough explanation of coverage and process to follow for claim - customer service is not gone; it is here.”
– Jim M.

“Your teammate Leah was a delight to work with and very helpful she came through for me instantly and I had a new addition to my current policy in 20 minutes…Outstanding job by a very helpful associate…Thank you very much Leah for your help I have been a policy holder for a long time now and will continue to be one with the likes of your associates such as Leah.”
– James D.

“My brother recommended you, saved me $500/year.”
– Randall E.

“I wanted to let you know that Leah assisted me with a change to my policy today. She was very professional, friendly, and courtous as well as detailed and accurate with the change. I really appreciate the care that she took. I look forward to my continued business with Markel.”
– Debbie M.

“I have been very happy with Markel.”
– Robin J.

“I am very satisfied with the way my claim was handled, Mark was very professional! I have recommended you guys to my friends and co-workers.”
– James A.

“You were great! So nice and a lot easier to deal with than my other local insurance company! Thanks!”
– Heather B.

“Absolutely outstanding claims response & handling. The adjuster was also a "biker" and completely understood my concerns. I will now recruit others to switch to Markel.”
– Rick R.

 “Very happy with service, and knowledge of your people.”
– Frank S.

“My son recommended your company and I'm glad. Prompt, professional service!”
– Daniel G.

“Cheaper than Progressive.”
– Gary H.

“Ron is very professional, efficient, and my claim was painless. Thank you for taking care of me and my motorcycle.”
– Karl G.

“Claim service was super nice, easy, and very fast. Thank you for your fast response. My bike will be back on the road soon.”
– Tommy M.

I have been riding since 1956 - over 50 years - and Markel has given me the greatest service ever. Top drawer people.”
– Kenneth L. Jr.

“Thank you so much for your help. People as helpful as you are what keep me coming back to Markel for all my motorcycle insurance needs. You made purchasing insurance for my motorcycle enjoyable.”
– Aaron G.

 “Everyone is very nice and helpful in getting me the coverage that I needed. I would be very happy to tell my fellow riders about BikelinE.”
– Charles W.

Mat was very caring to myself and my wife during this claim.
– Paul L.

 “Thank you for your prompt attention to my questions and the details of our conversation concerning my new motorcycle policy with Markel. I think you did a wonderful job and the Markel company is fortunate to have an employee like you.”
– Mark N.

“I just wanted to let you know Nathaniel really came through for me today…Nathaniel sent me my new insurance card via email and also took my bank's address so you guys could send them my insurance verification. Thank you for providing the best motorcycle insurance around.”
– Bill A.

 “Just wanted to express my satisfaction with the service Stephanie provided me on Saturday. I had just purchased my third motorcycle and wanted to get it insured right away and Stephanie made the process very quick and easy. Service like this is why I always recommend Markel to my friends.”
– Andy S.

 “Just wanted to let you know that Gay was only too glad to help me by emailing me a copy of my proof of insurance card allowing me to register my motorcycle the same day. You have an excellent staff.”
– David D.

“I appreciate your custom trike coverage very much!”
– Stephen F.
 
“I just wanted to thank you on the professional service and satisfaction I received just moments ago. I can't get over the fast and efficient Stephanie. It seem like click, click and we were done. This is my second bike with coverage with your company Markel. I can't begin to tell you how happy I am I will always refer business your way.”
– Robert M.

“I just wanted to let you know what great service I received from Stephanie, your customer service representative who handled my renewal. Of course, this is the level of service I always receive from you staff, so it's no surprise to me… I even referred a co-worker who rides and is getting estimates for insurance right now. Thanks for being there for us riders.”
– Chuck E.

“Matt was one of the best insurance persons I have ever worked with. He was concerned about me and my bike. Outstanding man.”
– Charles Z.

“Rebecca recently helped me get my husband's insurance reinstated. I had other question about if we could make any adjustments for the months that the motorcycle was parked in our garage for the winter without being ridden. She was most helpful & explained several options & was very patient with my lack of understanding all of the different coverages & how they affected the coverage. She was very kind & I appreciated the fact that she took time to explain things. Thank you.”
– Kathy C.

“Very satisfied with the service I received adding a bike and changing my policy. Gay provided me with everything I needed no problem.”
– Gary K.

“I really want to let you know how courtesy, friendly and extremely helpful Janis was to me on the phone assisting me with my m/c insurance. she is very knowledgeable as well and helped me pick the right options for me."
– Jim C.

“Yesterday, I called to add a second motorcycle to my policy. Both times I have called, I found myself speaking with a very friendly and cordial representative named Gay. Gay was extremely helpful and answered all of my questions. She is knowledgeable and professional and an asset to your company…there are not many people out there like Gay and I thought you should know that I appreciated her service."
– Kyle C.

 “Earlier this afternoon (April 22, 2009) I had the opportunity to once again renew my motorcycle insurance policy with your firm. I happened to get Nate on the phone who handled his responsibilities quite well. He read to me the normal items of understanding and liability associated with purchasing a policy. It was a good conversation I had with him. Very personable and easy to work with. Take a moment and give Nate a well done pat on the back next time to see him. As a long time customer, I was very pleased to be able to once again do business with your firm.”
– Donald P.

“I recently contacted Markel Corporation to renew my motorcycle insurance. A customer service representative of yours named Stephen was able to help with my business. He was very helpful and professional with all of the questions I asked. He promptly contacted and faxed all important information to my banking institution, and emailed me with all of my information I asked him for. I would like to tell you that he is an asset to your corporation when it comes to customer service, and how it should be in the world.”
– Scott M.

“Kristin provided prompt, courteous, and complete service. PERFECT. I was able to print out the documents she emailed for my policy very easily. It's a pleasure using your company to insure my motorcycle.”
– Brian E.

“Let me begin by saying that this is the first time in my life I have been willing to do this. Leah was very polite. The way I was treated on the phone was nothing short of professional, I could understand what she said and was very polite and patient with me, as I had a lap of dogs to contend with it I'm sure it wasn't easy. Thanks again for quick service, I hope to continue insuring my bike with you.”
– Bruce G.

“Just purchased a motorcycle policy with Leah and wanted to let you know she was very pleasant, knowledgeable and helpful. She made this process very smooth and timely. Excellent customer service ethics which is not easy to find these days. Thank you and we look forward to doing business with you once again.”
– Lorraine W.

“I called your company today to insure my motorcycle . I talked with Stephen. He was very professional and a great pleasure to do business with. I have had insurance with your company for over 10 years and have refered many of my friends to you for motorcycle insurance. Stephen is another reason that I will continue to refer people to Markel.”
– Ken B.

“Please know that Kristie helped me with a nightmare that started back in April when I let my m/c policy lapse. We have gone through horrors with our finances since November of '08. When I tried to get everything straight and get a new policy - well nightmare says it all. Please give her a "you go girl" or a pat on the back.”
– Deborah D.

“I'm so glad you have people like Rebecca working on behalf of Markel Corp. I have insured my bikes with this corporation since 1997 and have enjoyed the prompt service that has been provided for us. It is people like Rebecca who provide us with this kind of honest sergice that keeps me renewing my policies on my four motorcycles with Markel Corp. thanks for your time & give my thanks to Rebecca.”
– Alvaro R.

“Markel is a credit to the insurance profession. I have always and will continue to recommend Markel to fellow bikers.”
– Wayne W.

“I've used you last year also, and you make it very easy to get insurance coverage. As long as I have my bike, I will use you.”
– Richard L.

“I just wanted to take a moment to tell you what a pleasure it was for me to work with Gay while renewing my motorcycle insurance policy. She was very helpful, made suggestions, and answered all of my questions… I have dealt with other insurance companies... I can tell you that Gay was the most pleasant to deal with by far."
– Shawn C.

“I just wanted to take a moment to tell you how absolutely wonderful, stupendous and entirely charming Gay was when I called to make some changes to our existing policy. I just bought a new trike and wanted to take it home tonight. However, the dealership requires that I provide them with proof of insurance before I leave the lot (which is indeed understandable). Being at work and a little anxious to take my new ride home, I was a little panicked that I would not be able to get my proof of insurance so quickly and in time without a lot of hassle. When I called Markel/Bikeline and got Gay, she immediately was warm and engaging. Within minutes, she not only faxed me my policy but emailed it to me as well. She put me totally at ease, made me laugh and most of all, helped make it possible for me to take my new trike home tonight. Just in time to have it for the weekend. Gay's the bomb!”
– Tracy C.

“LeAnn is a great CSR. I had to get another policy on my trike, only because I let it lapse and she got this job done for me in a matter of minutes. It is great when a CSR helps people out like LeAnn does.”
– Bob B.